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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Unable to link google & Facebook

Hey, @bhohmeier 

I know there is an issue with a rare amount of Facebook users unable to login to their accounts, it's possible you could be part of that group.

Have you tried going to your Facebook app and removing Madden NFL Mobile from it to see if that has any effect? 

Inside your Facebook app>Settings>Apps. Remove the game linked up. That won't delete progress, it un-syncs the game to whatever device you had assigned to it.

8 Replies

  • bhohmeier's avatar
    bhohmeier
    4 years ago

    Thanks for the reply! I did try that early on without success.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @bhohmeier Have you tried changing your password for your Facebook account, then signed out of Facebook on the app before logging into Madden NFL Mobile?
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @bhohmeier 

    Do you happen to know what your User ID is that you can direct message me? I'll want to pass it along to the team if I can. 

    Outside of the regular troubleshooting you've done, this will require a deeper look as it sounds like your account has been impacted by that Facebook error some time back. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @bhohmeier The User ID would be a number in the top right corner when you go to Settings in-game. It will only show up there or if you were suspended/banned and it's displayed when the game opens up.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @bhohmeier
    Ah, okay.

    I merged your post into another one that is related. I'll see what I can find out about this.

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