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IAmBtmn24's avatar
IAmBtmn24
5 years ago
Solved

Unable to link google & Facebook

I can only login as a guest to play. It is unable to link my google and Facebook. I've been chatting with ea help and they've not been able to resolve the issue. They forwarded me here to start an in...
technical issues
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, @bhohmeier 

I know there is an issue with a rare amount of Facebook users unable to login to their accounts, it's possible you could be part of that group.

Have you tried going to your Facebook app and removing Madden NFL Mobile from it to see if that has any effect? 

Inside your Facebook app>Settings>Apps. Remove the game linked up. That won't delete progress, it un-syncs the game to whatever device you had assigned to it.

bhohmeier's avatar
bhohmeier
5 years ago

Thanks for the reply! I did try that early on without success.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @bhohmeier Have you tried changing your password for your Facebook account, then signed out of Facebook on the app before logging into Madden NFL Mobile?
    • bhohmeier's avatar
      bhohmeier
      5 years ago

      Just tried. That failed as well.

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @bhohmeier 

        Do you happen to know what your User ID is that you can direct message me? I'll want to pass it along to the team if I can. 

        Outside of the regular troubleshooting you've done, this will require a deeper look as it sounds like your account has been impacted by that Facebook error some time back. 

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