Re: Unable to play EA games due to old account

Hey what's up, @acuriosityrover 

If your brother is not able to reset the password through his email he'll need to recover the account by contacting our Support team. They will need to go through some quick account verification steps to ensure he's the actual account owner before changing the email on the account.

Here is how to get started: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/