Hello @d7zxvng1nzgu,
in-game purchases, such as currency purchases, are sadly non-refundable, as you can read about here.
I imagine your child had access to play on your phone? If he likes playing games, I would recommend creating an underage account, which restricts access to purchasable goods and creates a safer playing experience for young children.
- Pythia
Community ManagerHello @d7zxvng1nzgu,
in-game purchases, such as currency purchases, are sadly non-refundable, as you can read about here.
I imagine your child had access to play on your phone? If he likes playing games, I would recommend creating an underage account, which restricts access to purchasable goods and creates a safer playing experience for young children.
- Pythia
Community ManagerHello @jb0sf3ag1mkd,
please post on the Spanish board, if you feel more comfortable using Spanish. This thread is also quite old now and in accordance with our rule about necroposting, I will close it now.
Please open a new thread if your issue persists, or contact EA Support about any account-related issues.
