Having lots of the same issues. Especially the punt return MS event. Also since the update that put the decimals in the team overall the game is getting an "unknown error" every couple of minutes. I'm still surprised anyone pays anything for this game with how poor the quality had been this year.
Community Manager
@drtydozen13 wrote:
Having lots of the same issues. Especially the punt return MS event. Also since the update that put the decimals in the team overall the game is getting an "unknown error" every couple of minutes. I'm still surprised anyone pays anything for this game with how poor the quality had been this year.
I can imagine that's annoying, @drtydozen13. Have you tried checking the device for updates, restarted your device, and re-installed the app? We have some more quick steps in the links below pertaining to your device. Can you let me know if it's still doing it after going through those steps? If you're playing on WiFi, try power cycling your modem/router (unplug the power to it for 5 minutes). It can help re-strengthen the WiFi signal. Even removing the WiFi network from your device and re-adding them has helped others in the past. I also recommend toggling WiFi off and back on.
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
There aren't any plans for abandonment for the game. Continue to let us know what issues you're experiencing so we can alert the team.
Thanks!
