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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
7 years ago

Ultimate freeze Q&A

Hi, we recently had a brief Q&A on our upcoming Madden Ultimate Freeze event, here are some of the main queries and responses. When will UF start? UF will start this Thursday December 13th at 10:...
technical issues
chrishett99's avatar
chrishett99
7 years ago

I've won a bunch of Freeze Blitz events (30yds TE Recieving Yards), but I'm not being awarded the Trinkets because the yardage isnt being counted (it was counted most times) despite running the same play the entire time. 

Event wins: 50

Events Yardage not counted: 10

I contacted Customer Service, but they once again were worthless.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Hey @chrishett99

Would you mind submitting a post on this with more detailed information so we can look into this?

An example of great info for the Madden QA team would be:

  • What specific event name you are reporting
  • Which items you have on your roster (If it's the TE receiving yards, what specific TE item are you using?)
  • Which play(s) are you using that aren't counting?
  • Confirmation that you've read the description/requirements of the challenge
  • What type of device do you have? (iOS/Android and model)
  • Have you tried any troubleshooting steps to see if this can be resolved? (re-installing the app/restarting the device)

Thanks!

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