Unknown Error upon login
So I decided to take a break from the game for about 2 months. I come back on try and login and get the pop up Unknown Error. I’ve restarted the game, force quit it, restarted my phone, uninstalled a...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@StormyGalaxy04
Do you get this error when you launch the game or when you try to sign into the app?
I know not everyone has unlimited mobile data, was curious if you were able to disable WiFi to see if you can log into the game real quickly and then swap back to WiFi. This error can be related to WiFi which would be good to know so we can isolate the problem.
I get the error after I try signing in(ill click continue as guest, then it pops up), so i guess when i try and sign into the app.
As for the cellular data, I don't have any at the moment, so I can't test that out unfortunately
- EA_Blueberry
@StormyGalaxy04
Thanks for the info. Are you trying to sign in through Google, Apple, or with Facebook? I am trying to sign in with Apple. I also tried signing in as a guest, but the same issue occurs.
- EA_Blueberry
@StormyGalaxy04
Are you able to sign into the same Apple account under a different device? This way we can determine if it's device or account related?
Unfortunately, I currently don't have another Apple device i can test this on.- EA_Blueberry
@StormyGalaxy04
Ah, okay. At this point, I have to encourage you to contact our Support team so they can pull up your account to verify whether there are any account limitations on having you access the game.EA Help on Twitter
https://twitter.com/EAHelp
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