Unknown Error when loading Madden App

My internet connection is 10x faster than my phone's mobile data because of where we live so I wouldn't have thought that was the issue. But, I switched off the WI-FI on my phone and it loaded.  Once it loaded, I tried switching my phone to WI-FI and it gives me the same error.  I have had the same internet set up for year and never had a problem until now.   It is too slow to play on data so if there is any info on what the problem with the WI-FI might be, I'm all ears. Thanks!

Hello @BKP153 

Please try removing your  WiFi connection from your device and then re-add it. Then start the game and check if the error continues to appear.

Regards.

Thanks for the tip. I tried deleting my WI-FI and reconnecting but that didn't fix it.  I'm guessing its a security setting in my Network router (Orbi).  I guess what I don't understand is it was working just fine for months since I upgraded to an Orbi mesh system for my house.  

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@BKP153 wrote:

Thanks for the tip. I tried deleting my WI-FI and reconnecting but that didn't fix it.  I'm guessing its a security setting in my Network router (Orbi).  I guess what I don't understand is it was working just fine for months since I upgraded to an Orbi mesh system for my house.  

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@BKP153 

I think you're on the right path. Maybe there is a firmware update pending to be installed when you login to the router settings?

I’ve tried many time’s deleting the app reinstalling the app and the same unknown error thing shows up every time i try to log in to Facebook. What’s happening?