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crossheartamats's avatar
crossheartamats
4 years ago
Solved

UNLINK AMAZON PRIME ACCOUNT FROM THIS ACCOUNT

I could not unlink my amazon prime account from this OLD id of mine. I already try to submit a report however it does not pop out anything.  PLEASE HELP~! URGENT!
technical issues
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
4 years ago

Hi, @crossheartamatsu 

Our Support team is not able to un-link the Amazon Prime account for you. This will need to be done from the player's end via the steps I have in the article linked below. We can help guide you through the steps and answer any questions you have.

https://help.ea.com/en/help/account/link-your-ea-account-to-prime-gaming/

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

rRivals's avatar
rRivals
4 years ago

Hey @EA_Blueberry .

This doesn't seem to work. The 'Unlinking your Accounts' guide that you've included is wrong. After following all the steps, on step 8, the supposed 'account unlinking tool' doesn't exist anywhere.
https://streamable.com/frno13 

Are you sure this is the right page? I'm trying to unlink too but I can't find the place that this unlinking tool is supposed to be.

Cheers.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago

    @rRivals 

    Raised it up to our content team. Did you link in the incorrect account to our Madden Mobile account? 

    • rRivals's avatar
      rRivals
      4 years ago

      Nope, I was just having problems with my account but it was in relation to Apex Legends, but as far as I was able to tell it's just for unlinking an EA account, not game-specific. I was just trying to find a way to report/get help on that and this post seemed relevant enough for me to link it as you had mentioned the page just before.

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Admin rankCommunity Admin
        4 years ago
        @rRivals wrote:

        Nope, I was just having problems with my account but it was in relation to Apex Legends, but as far as I was able to tell it's just for unlinking an EA account, not game-specific. I was just trying to find a way to report/get help on that and this post seemed relevant enough for me to link it as you had mentioned the page just before.

        @rRivals 

        I raised it up to the team to get this looked into. What I recommend doing is reaching out to our Support team to get further assistance with this. As far as I'm aware you should still be able to un-link your Prime account from your EA account with the assistance of an Advisor.

        Thank you for flagging this down to us.

        EA Help on Twitter

        https://twitter.com/EAHelp

        Live-Support

        https://help.ea.com/en/help/faq/using-ea-help/

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