Unlink EA Account on Mobile

Hello,

Yesterday I downloaded the Madden NFL 21 Mobile App and accidentally linked my backup EA Account instead of my main EA Account. I uninstalled the app and redownload and choose the guest option like it says to do but it signs right back into my backup EA Account still. Is there anyway for me to change this?

technical issues

EA_Blueberry
5 years ago
@JJ1123

What you're describing sounds related to this known issue:

5) I am unable to link my EA account. OR: I linked my EA account, but did not receive the rewards.

This is a bug and has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one.

https://answers.ea.com/t5/Madden-NFL-Mobile/Madden-NFL-21-Mobile-Launch-Questions-amp-Known-Issues/m-p/9374404#M45380

I recommend reaching out to our EA Advisors for additional assistance in ensuring your account can be properly linked. They'll be able to pull up your account to take a deeper look at this. I'm sorry you're having trouble getting set up, but I assure you they will be able to get you on the right path in a short matter of time. Let me know if you have any questions.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

16 Replies

EA_Blueberry
Community Admin
5 years ago
@JJ1123 Do you have other EA apps installed on your device? If you're on Android, you'll want to make sure you uninstall all of them first before reinstalling Madden NFL 21 Mobile.

https://help.ea.com/en-us/help/madden/madden-nfl-21-mobile/madden-nfl-21-mobile-info/
JJ1123
5 years ago
@EA_Blueberry No I don’t have any other EA games downloaded on IOS right now. Everytime I delete Madden Mobile and reinstall it still says “complete” with the wrong EA Account. Can’t unlink.
EA_Blueberry
Community Admin
5 years ago
@JJ1123

What you're describing sounds related to this known issue:

5) I am unable to link my EA account. OR: I linked my EA account, but did not receive the rewards.

This is a bug and has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one.

https://answers.ea.com/t5/Madden-NFL-Mobile/Madden-NFL-21-Mobile-Launch-Questions-amp-Known-Issues/m-p/9374404#M45380

I recommend reaching out to our EA Advisors for additional assistance in ensuring your account can be properly linked. They'll be able to pull up your account to take a deeper look at this. I'm sorry you're having trouble getting set up, but I assure you they will be able to get you on the right path in a short matter of time. Let me know if you have any questions.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/
UFforLif3
5 years ago
I have the same issue, I have done the steps in order to unlink my ea account but it comes up with the same results, is this issue still being sorted out?
EA_Blueberry
Community Admin
5 years ago
Hey, @UFforLif3

If you're having trouble un-linking your account please contact our Support team via the links I posted above so they can pull up your account to help get this sorted for you.
lurtz4222
5 years ago
I contacted EA support and they told me to submit a new question here because they did not have a fix for it yet. Kinda frustrating since now my progress on the yard won’t transfer over to my console.
ProDaBoss1267
5 years ago
@EA_Blueberry Its not working and my madden just downloaded. Kinda need this ASAP
rayricejr27
5 years ago
How can we unlink cause they steps the website gave us doesnt work, and this needs to be fixed
phillyphan222
5 years ago
The support team is terrible. I tried calling for same issue to unlink EA account from mobile and she kept asking for my gamer tag and I was afraid she was going to unlink my xbox account instead of mobile so I gave up and hung up. I don’t think she understood I kept referring to madden mobile. The iPhone keeps your progress so the steps online do not work to create a new guest account. I tried unlinking Apple ID and Facebook still no luck after uninstalling and reinstalling.
rayricejr27
5 years ago
Smh they suck