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Anonymous's avatar
Anonymous
11 years ago
Solved

Where did all my coins go???

In the middle of bidding the Auction became "unavailable". When it came back online, I was outbid and my 86,000 coins had disappeared!!! How can I get them back? Please help - [edit: email address re...
technical issues
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
11 years ago

@ggoodenbury 

If you have lost coins in an auction or have not received and item from an auction please allow 24hrs to pass for the coins or item(s) to become available.

After 24hrs if the coins or items are not available to you then first power your device off and back on.

If your missing items or coins are still not available upon login then contact an Advisor for assistance.

If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

*Marked as solution for player visibility

Anonymous's avatar
Anonymous
11 years ago
It's taking forever for EA to get to my case. For lost coins, u guys should already have created a system where u can see all the purchases of players in the 'Live Auctions' area. That way, u should be able to refund anything tht didn't go through or just give us the player when it says we actually win it. It would be nice to actually win am auction w/o major problems. Tht should of been a part of the patch made yesterday. This game would be 11/10 if it's fixed

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