Forum Discussion

Anonymous

11 years ago

Solved

Where did all my coins go???

In the middle of bidding the Auction became "unavailable". When it came back online, I was outbid and my 86,000 coins had disappeared!!! How can I get them back? Please help - [edit: email address removed]

technical issues

EA_Barry
11 years ago
@ggoodenbury

If you have lost coins in an auction or have not received and item from an auction please allow 24hrs to pass for the coins or item(s) to become available.

After 24hrs if the coins or items are not available to you then first power your device off and back on.

If your missing items or coins are still not available upon login then contact an Advisor for assistance.

If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

*Marked as solution for player visibility

33 Replies

Anonymous
11 years ago
This is so unreal - have been on with EA sports Customer service for about 45 minutes and they came back and told me they would send me to techncial support - but it could take 2 hours to 28 days to get the coins restored...
How is that even possible? such a huge deviance?
I really wish my kids didn't play this games :😕mileymad:
Panda4454567479
11 years ago
I was bidding for Jack Lambert, I had about 101k to bid for him. When I was bidding for him, about to win him, the game had a message pop up and said auction house unavailable. I then saw that I had only 1k left and no Jack Lambert. I hope these problems can be resolved. Fix this please EA, thank you.
Anonymous
11 years ago
Same problem here. You ever get a solution ?