Why does the app keep shutting down on me?
First time the app shuts down I lose a drive in a tournament. Now in a league championship it does it again and I lose another drive!
Forum Discussion
I did you go directly from iOS 9.x to 10.0.2. I have tried everything I have rebooted my iPad twice and Madden Mobile three times and nothing has helped. How do you revert back to iOS 9?
Do know how to revert back to 9,0.2. on an iPAD?
EA_Barry
Community Manager
Community ManagerYou are basically talking about doing a factory settings restore.
If you choose to do this you really should perform a backup first.
See the following link for steps: https://support.apple.com/en-ie/HT201252
Doing a factory reset is risky, in doing this I could lose all of my apps. and still have the same problem Madden Mobile 17. Doesn't EA have a patch that there are working on to fix this problem? I can not be the only one that has been having this problem.
- EA_Barry
You are not the only one here who is seeing an issue after upgrading to iOS10. If you do a factory reset you will need to redownload and install your apps.
Having said that, as it seems your issue is due to the OS update, reverting to a known working OS version is almost certainly going to allow you to play. It is up to you whether you revert your OS now or wait to see if the compatibility issue gets fixed.
Mine isn't linked to my facebook. Its really frustrating as I have reinstalled a few times. I dont want to risk reverting back to IOS 9. Any other suggestions?
You were right going from IOS 10.0.2 back to 9.3.2 and doing the back up first was the right thing to do,I did not lose a thing. It was not that hard to do (a lot of steps) once you understood how do it. Madden Mobile 17 is back to normal and I now have back my sound and it doesn't crash during game-play any more. Thanks for your help...
zenzot can you list the steps? maybe I'll try to downgrade. thanks
If you go to you tube and type in How To Uninstall/Downgrade iOS 10 to iOS 9 Without Losing Data it will show you step by step.
Seriously??? That's EA's recommendation? To revert to a previous version of IOS? VERY WEAK!
How about fixing the problem so that people can enjoy the benefit of the IOS upgrade AND play the game?!?!?!
- EA_Barry
Hey, can you add the requested info on the following link? We are gathering detail for investigation of the issue:
http://answers.ea.com/t5/Madden-NFL-Mobile/MaddenMobile-iOS-10-Crash-Unable-to-play/m-p/5623182
I,m on IOS 12.5 and I does this to me as well. Constantly getting booted out of tournaments, overdrive, arena, the yard, yard arena. On top of that none of the “ customize” works in the yard, I’ve bought different uniforms and yet everything picked just comes out all black clothes.
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