Why does the app keep shutting down on me?

You were right going from IOS 10.0.2 back to 9.3.2 and doing the back up  first was the right thing to do,I did not lose a thing. It was not that hard to do (a lot of steps) once you understood how do it. Madden Mobile 17 is back to normal and I now have back my sound and it doesn't crash during game-play any more.  Thanks for your help... 

@zenzot

Thanks for letting us know you are back in the game.

zenzot can you list the steps? maybe I'll try to downgrade. thanks

If you go to you tube and type in How To Uninstall/Downgrade iOS 10 to iOS 9 Without Losing Data it will show you step by step.

Seriously???  That's EA's recommendation?  To revert to a previous version of IOS?  VERY WEAK!

How about fixing the problem so that people can enjoy the benefit of the IOS upgrade AND play the game?!?!?!

@Mkasen

Hey, can you add the requested info on the following link? We are gathering detail for investigation of the issue:

http://answers.ea.com/t5/Madden-NFL-Mobile/MaddenMobile-iOS-10-Crash-Unable-to-play/m-p/5623182

I,m on IOS 12.5 and I does this to me as well. Constantly getting booted out of tournaments, overdrive, arena, the yard, yard arena.  On top of that none of the “ customize” works in the yard, I’ve bought different uniforms and yet everything picked just comes out all black clothes.