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EA_Barry
Community Manager
5 years agoIn your phone settings, you can set a longer screen timeout or disable that feature entirely, thanks.
5 years ago
That's not the problem because I would be touching my screen and it just turns off randomly and it only happens when I'm playing madden. I also had this problem with other android phones.
- 5 years ago
Here is a link to a screen recording of what happens:
- EA_Blueberry4 years ago
Community Manager
@Tribike15
Does changing the sleep settings fix it for you? Look at this solution below:
https://answers.ea.com/t5/Technical-Issues-Bug-Reports/My-Phone-Keeps-Turning-Off-When-I-Played-Madden-Mobile/m-p/11231480/highlight/true#M54844- 4 years ago
This is also happening on IPAD OS for latest IOS version and latest version of Madden. Autolocks randomly. Any upcoming fix EA?
- EA_Blueberry4 years ago
Community Manager
@Tribike15 @TheUndisputedHan
Would you both be able to provide me your device type and the latest software version you were/are experiencing it on?- 4 years ago
This was answered in the last response by me. Madden 22 is the latest version released by EA. Everything is updated.
- lkbroach5 years agoHero@Tribike15 It’s got to be a device issue but has it resolved or still having the issue?
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