Forum Discussion

Tribike15

5 years ago

Solved

Why is madden turning my phone off

I'm an android user and when I play madden every 2-3 minutes it puts my phone onto the lock screen. What should I do?

technical issues

EA_Barry
5 years ago
@Tribike15

In your phone settings, you can set a longer screen timeout or disable that feature entirely, thanks.

Tribike15

5 years ago

That's not the problem because I would be touching my screen and it just turns off randomly and it only happens when I'm playing madden. I also had this problem with other android phones.

Tribike15

5 years ago

Here is a link to a screen recording of what happens:

https://photos.app.goo.gl/ggEm2kCT2ivouVdaA

EA_Blueberry
Community Admin
4 years ago
@Tribike15

Does changing the sleep settings fix it for you? Look at this solution below:

https://answers.ea.com/t5/Technical-Issues-Bug-Reports/My-Phone-Keeps-Turning-Off-When-I-Played-Madden-Mobile/m-p/11231480/highlight/true#M54844
- jbattagl2
  4 years ago
  This is also happening on IPAD OS for latest IOS version and latest version of Madden. Autolocks randomly. Any upcoming fix EA?
  - EA_Blueberry
    Community Admin
    4 years ago
    @jbattagl2
    
    Is there an option to turn your sleep setting to NEVER? That fixed it for the player above.
EA_Blueberry
Community Admin
4 years ago
@Tribike15 @TheUndisputedHan

Would you both be able to provide me your device type and the latest software version you were/are experiencing it on?
- jbattagl2
  4 years ago
  This was answered in the last response by me. Madden 22 is the latest version released by EA. Everything is updated.