Why was I banned and how do I fix this?
So my account was banned. Of course, no explanation was given. Thankfully though it was only 7 days. Okay, so on the day the ban is to be lifted i try to log back in again using facebook or apple. Th...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerWere you able to get this addressed? Just came across your thread.
Escalating a case is when our Advisors will send it up to our next Tier or representatives better equipped to handle these specific cases or sent over to higher department to get it reviewed.
When accounts are banned or suspended, our Advisors are not able to make any changes. They can transfer your case to our Terms of Service team whom review these actions and determine whether they were just. Our Terms of Service team are not available to speak to by chat or phone, only correspondence will be via email.
Unknown errors can happen without account actions, so it's possible you experienced a rough string of bad luck where you were banned and then experienced a technical issue in which you thought was still tied to the ban when it was really a separate incident. Restarting the device, re-installing the app, clearing up space on your device, toggling WiFi on/off, and checking for device updates can help clear out that error.
I'm sorry about the rough experience you had with our Support team lately, let us know if you have any questions.
I have been banned from the fifa 21 market for no reason which i know. I may have broken a term or rule of EA however, i have not read it all so i dont know. I have been banned on the market since thursday and today is monday and i was told i will receive a email update soon however i aint recieved nothing. Im very anoyyed right now and i just want to play the game. On my case it just say No fix availabe. What does that mean and when will i get an update on my account?
- EA_Blueberry@Shady2001man Please keep a close eye on the email address associated with your EA account for an update from the Terms of Service team. Check your junk/spam/promotion folders in case a response gets routed there.
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/I have not received any email and it has been 5 days since i got market banned. Idk why i got banned and surely there would be a warning in place if i was doing something wrong. I have spent money and time on this game and im very annoyed at the moment and really want to play FUT. Can you please help me unban my market and i promise i wont make the same mistakes again.
