Why was I banned and how do I fix this?
So my account was banned. Of course, no explanation was given. Thankfully though it was only 7 days. Okay, so on the day the ban is to be lifted i try to log back in again using facebook or apple. Th...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@Shady2001man Please keep a close eye on the email address associated with your EA account for an update from the Terms of Service team. Check your junk/spam/promotion folders in case a response gets routed there.
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
I have not received any email and it has been 5 days since i got market banned. Idk why i got banned and surely there would be a warning in place if i was doing something wrong. I have spent money and time on this game and im very annoyed at the moment and really want to play FUT. Can you please help me unban my market and i promise i wont make the same mistakes again.
- EA_Blueberry@Shady2001man Our forum team cannot make any account changes. Please be patient and wait for Terms of Service to reply back.
- @EA_Blueberry Ok do you know how long they take roughly because ive already waited 5days and received no replies.
- EA_Blueberry@Shady2001man 5 business days is their goal but depending on the amount of contacts they're receiving throughout a given time-period it could extend a bit. We are approaching the holiday season with more players coming back online (there are also lockdowns in certain parts of the world happening again), so in my opinion it will likely extend beyond 5 days. I know it's hard to wait a situation like this out and be told to wait, it's not easy, but please continue to do so and check your email daily for a response.
Thanks for hanging in there.
