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Same here. I reached out to customer service, and they suggested I post something here.
After speaking with an agent in the chat forum, I was informed this is a bug and that "they're working on it". I'm not sure how they intend to fix this, but it's frustrating.
I think they mean…if you buy 5 epics…you can convert those 5 into an iconic….that’s how they guarantee the iconic.
- @zrte8q7sond5 Ive bought it before and had got an iconic last 2 times i bought them i only got epics its a dumb glitch that needs to be patched ASAP!!