Archives not getting my sheps?

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@KianaDad wrote:
So, after having played the trilogy, and having a fem shep, I can't get my 2 sheps to appear on the mass effect archives website. What gives? I have internet, and personas for both Xbox and PlayStation.

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I don't recall importing Shepard in Mass Effect Andromeda being a thing.

Not as a character to have in the game, but just to as a face in Character Creation. Just for looks, not history or stats. I know this game is "unaware" of Shepard's final actions. Again, just for looks.