I downloaded mass effect Andromeda yesterday through pc gamepass and when I launch it, it tells me "missing online access" looking through the forums it seems like everyone is having this problem. Please fix it for me! The ea support chatbot refuses to connect me to a real person or actually help me in anyway, it just keeps asking the same questions referring me to the same article that is no help.
Ea I'd: Foshizy27
Xbox gamertag: Foshizy827
EA_Shepard this issue is becoming more and more apparent, I'm even getting this issue recently even though I've not had this issue before
Same for me. I cleared the cache, used recover app, reinstall the game but it didn't fixed.
Community ManagerFoshizy27 Hey there
With this error, the chatbot cannot resolve it as it is an account based issue that has to be resolved through Live Support Unlike a billing issue for example, the chatbot cannot verify and make changes it needs to in order to resolve this it. You would need to contact support and have an advisor look at the account with you and update it on their end.
When you go to the site, search for missing content. When the chatbot pulls up again, it will ask you for the game and the platform. Then it will give you the option to chat with an advisor.
As I said i wasn't able to connect to a real person no matter how many times i tried. But I was able to from your link, I just spent an hour trying to get help from 4 different people being asked the same questions over and over after giving my case number from the start. ironic that the chat automatically says "Don’t worry, you won’t have to re-explain your issue." and then i have to re-explain my issue over and over. after all of that nobody was able to help me so i guess i just don't get access to half of the content of the game? posting my case number in the hopes somebody at EA decides to help, i don't think i should have to spend days in support to be able to access a game. #239677174
