First, did you tried to redeem the CD keys of the old games in Origin?
If not and you are still eligible for a refund of the new games I would suggest to try it.
But of course only after the problem is solved.
@Hevy_Phyzx wrote:
When I click "Email my password" nothing has arrived in my email inbox.
I cannot access the game's DLC without logging into the Cerberus network, nor can I import my recently completed characters from ME1 until I can do that.
Sorry, and thank you in advance for any assistance.
Hevy Phyzx
This means there is a different email associated with your account.
If you can't remember or don't have access to this email account any more, you should contact EA directly. If you are not from the US change the country in the top right corner.
If you have trouble with the contact attempt look at this guide.
Hi,
My difficulty does not seem to be actually launching the game. I have set up a totally different email account to use as the account for this game (ME2) and that launches now launches it to the screen that requests the Cerberus Code. When I selected, Connect for the Cerberus Network, I get asked to redeem the Cerberus Code. I use the code from my original game and I get the message "Communication with the Mass Effect 2 server was interrupted or has timed out. Please try again later."
And, of course, now I can't play the game with any DLC because of that.
Unfortunately, your link you provided for me to contact EA directly simply brings me back to the "Help Pages" that brought me to this forum in the first place. 😕 The "Contact Us" system seems to be designed to prevent casual users such as myself from "penetrating the bureaucracy".
Sorry for being such an "Old Fart" with this, but darn it, I repurchased the games because my original CD-ROMs can no longer be read by my updated computer. [Sigh]
Thank you for your assistance thus far. 👍
Hevy Phyzx
@Hevy_Phyzx; You didn't need to repurchase the game. Your "Product Code" (CD-Key) would have allowed you download it via EA/Origin at no charge.
That said, have you tried the "Repair" option in EA/Origin?
You also could try EAs Support on Twitter or on Facebook.
Edit: The Cerberus network key is outdated, you don't need it anymore.
@ThandalNLyman - I repurchased the games because my upgraded PC from when I had played ME1 and ME2 originally would no longer "read" the CD-ROMs and I didn't take the time to wade through all the ephemera on the help pages to figure out how to download the games from Origin since I had the old CDs. With that said, my ME1 games is FANTASTIC and now I have Pinnacle Station and the Asteroid mission (which indicates how old my original ME1 game was). My ME2 Game has been a disaster trying to get it to run and recognize my EA account.
@holger1405 I am a U.S. resident. My Origin Account is fine. I can access it so get to my games. I play ME3 Multiplayer frequently. I am annoyed that in ME2, the Cerberus Network won't recognize my Origing/EA account password. I keep getting the message "The password does not match the one associated with this account." That seems to be my primary issue... The CN in the game is not recognizing my EA account.
Today (Sunday, 13 Sept) I spent a fair amount of time with an EA representative through their live chat. The Rep provided me with several places to go to hopefully activate the Cerberus Network. None of them provided me with the information necessary to activate the CN in game. Finally after a considerable wait for the Rep to consult with her/his colleagues, she/he reported back to me that "Unfortunately, ME2 is a "Sunset" game, and they are no longer offering support for it."
SOOOOoooooo...it looks like I made a purchase that I cannot use.
Do any of you have a "work around" so that I might be able to get ME2 up and running with all its DLC? Or am I stuck playing the "Vanilla" game?
Thank you for all you efforts on my behalf.
Hevy Phyzx
@Hevy_Phyzx; It is absolutely NOT TRUE that ME2 is a "Sunset" game. That canard has been circulating in the EA help desk community for a while now, but it simply ain't so.
That said, I'm not sure what you mean by "wade through the ephemera" to d/l the game:
Let us know how you make out.
