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Dear ThandalNLyman,
Hmmmmmmm. Well then, I wonder why the EA rep said that.
OK, I will give you advise a try.
Now, since I have purchase and downloaded the "electronic" or "soft" version of the game, I need to use the code from the game. I find that code by "Right Clicking" on the game and then clicking "Game Properties". The window that pops up has:
Game Manual [hyperlink]
Epilepsy Warning [hyperlink]
CD Key: [20 Character Alphanumeric key code]
Added to Library - [Date Added]
Its that CD Key, you're referring to, correct? I will give it a go and see what results.
Thanks you for your patience with the "old fart" gamer.
Hevy Phyzx
Good Gravy... I can't seem to type a grammatically correct sentence without typographical errors anymore. UGH.
Sorry for sounding like someone who forgot all his high school English class curriculum.
Blarg
- holger14055 years agoHero+
Please try to change your Password to something without any special character (only "ascii" character.) on EA.com. > Test.
- 5 years ago
Thanks Holger1405 ! Everything else was failing, but modifying the password worked for me !
- holger14055 years agoHero+
@francksteel You're welcome! 🙂
- 5 years ago
I've tried changing my password, disabling 2 Factor Authentication, deleting Origin caches, forwarding ports, disabling the firewall and running the game (as well as Origin) as admin but nothing has helped so far.
- holger14055 years agoHero+
Any error message?
- 5 years ago@holger1405 Na, just the same error about not being able to connect to cerberus network every time I launch the game
- holger14055 years agoHero+
OK, first, enable 2 Factor authentication again, it will not make any difference.
You password is not longer than 16 characters?
Your E-Mail is not containing any spacial characters except the @?
Are you on a private or a public (University) network?
Make sure this ports are open at your router:
Origin PortsTCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
UDP: 1024-1124; 18000; 29900
ME2 PortTCP 42100
TCP Port Range 15200-15300
TCP Port Range 9945-9994
TCP 80
- 5 years ago@holger1405 Password is not longer than 16 characters. Email does not contain special characters. I'm at home, not using university network. All the required ports are open.
- holger14055 years agoHero+
Please try to clear your DNS cache. and test the google DNS.
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