Forum Discussion

5 years ago

Solved

Crashing during loading screen on eden prime.

Is anybody else crashing during loading screen on Eden prime when taking the tram? Not sure if this matters but I'm using steam to launch the game. The patch that came out today did not fix the issue...

me legendary edition

Nanashisan808
5 years ago
Uninstalling and reinstalling the game has fixed this problem.

EA_Atic

DICE Team

5 years ago

Hey, @Nanashisan808 make sure that all drivers for windows are up to date, also worth reinstalling the GPU drivers for your PC.

You can also try to do a clean boot to see if there any programs messing with Mass Effect: Legendary Edition and turn off any overlay programs for example Discord or Nvidia experience.

Can you add a Dxdiag so we can see what hardware and drivers you have?

Let me know if this works or not for you. 🙂

/Atic

Nanashisan808

5 years ago

Uninstalling and reinstalling the game has fixed this problem.

GonnaLetUDown
5 years ago
To confirm, uninstalling and reinstalling through Steam didn't erase your save progress? You were able to reinstall and jump right back in where you were? I'm having a similar issue where the game won't stop loading at a different point in ME1.
- EA_David
  Community Admin
  5 years ago
  @GonnaLetUDown Yep, uninstalls and reinstalls won't wipe your progress, they're stored on separate files.
  - GonnaLetUDown
    5 years ago
    Thanks! In case anyone else looks up this issue, uninstalling and reinstalling didn't help me get past the loading screen. I had to launch the game's main menu instead of just choosing "Continue" and then choose a previous save from before that loading screen.