Forum Discussion

Anonymous's avatar
Anonymous
7 years ago

DirectX Installation Error (327684:1) for Mass Effect 3 from Digital Trilogy

Hi guys,

I've just bought the Mass Effect Trilogy for PC via digital download. I'm having issues with installing Mass Effect 3. The download process is fine, however, when it tries to install, the following error messages pop up:

The error message is 327684:1. My error report number is 0e25daeea007108c.

I've followed a few guides online, namely:

  • Running Origin as admin
  • Reinstalling Origin
  • Removing the .cab files from the DirectX /redist folder
  • Running the DirectX web installer as an admin
  • Repairing the vc_redist files as an admin
  • Running my PC with a Clean Boot
  • Using safe mode to download the game
  • Adding Origin to the exceptions list of Windows Defender Firewall (I have no other antivirus)
  • Minimising the UAC settings on my PC
  • Clearing Origin's cache

I'm not sure how to fix this when none of the above seems to work 😢. I've attached the DxDiag, InstallLog (for Mass Effect 3), and sfc /scannow results from my PC, so someone who is more computer literate than me may be able to understand. 

My PC specs are:

Thank you for any help!

7 Replies

Sort By
  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @ferfoxsake

    Your Windows 10 is an Education edition that is still on build 1709, does your educational establishment not permit further upgrades?

    There is also a "TiWorker.exe" error in your DxDiag. The "TiWorker.exe" is part of the Windows update process, is your system up to date in regards to normal security and stability updates?

  • Anonymous's avatar
    Anonymous
    7 years ago

    @holger1405, thanks for checking out my specs and noticing an issue! I've been updating my PC whenever new updates come out, so I'm not sure where the update issue has originated. I just checked Windows update in Services and it was turned off, so I've just switched it back on. Hopefully, that helps my PC (along with the games!). I'll give a follow up ASAP 🙂 

    EDIT: After restarting my PC, the same error still pops up when attempting to install the game ☹️ I've attached the new DXDiag and InstallLog.

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @ferfoxsake

    Refer to this guide to completely uninstall Origin. (How to uninstall the Origin client the hard way)
    If you already have done it that way let us now.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Thanks for the suggestion 🙂. I haven't tried uninstalling Origin through the system registry, so I'll give that a try when I get my PC back (I'm currently moving, to make matters difficult 😛). 

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @ferfoxsake

    👍 Do that, but this is more to make sure that Origin is definitively not responsible.

    Imho this is a Windows problem.

  • Anonymous's avatar
    Anonymous
    7 years ago

    @holger1405

    It looks like it's an issue with my PC - uninstalling Origin the hard way didn't seem to fix the error (which sucks!). Thanks for your help 🙂

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,133 PostsLatest Activity: 5 hours ago