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it_is_oz's avatar
it_is_oz
2 years ago

[EA app] Can't Install Mass Effect 3

Trying to install Mass Effect 3 via the EA app and I get this error every time. My wife receives the same error. (she has a clone of my PC)

"Error: A redistributable package (DirectX) was not installed successfully. Setup cannot continue. (false)"

I've googled around and tried all of the potential 'fixes' I've found and none of them have worked.

Not sure what specs or logs you need from my end to assist with the problem so let me know what you need and I'll give it to you.

Windows 10 home 64 bit (up to date)

i9-12900k

32 GB DDR5 memory

RTX 3090 ti

PS. just add multiplayer to the legendary edition so I can get around this problem 😉

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  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @it_is_oz 

    After this log DirectX is normal installed.


    Did you deleted all  *.CAB files from "...\Mass Effect 3\__Installer\directx\redist" (except "DSETUP.dll, dsetup32.dll, and DXSETUP.exe) and reinstalled DXSETUP.exe on this machine as well?

    If that is also not working, try to install the "DirectX End-User Runtime" from here.

  • it_is_oz's avatar
    it_is_oz
    2 years ago

    I've done the .cab deletion a few times on her machine, as well as all of the other steps I tried before solving my own issue. 

    I will try the Runtime installation here shortly.

    Thank you, by the way, for sticking with this. The wife makes up a quarter of our usual squad so it feels wrong when the rest of us are playing it while she can't.

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