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meelasaurus's avatar
meelasaurus
2 years ago
Solved

[EA app] Mass Effect 2 Black Screen on Collector mission

 I played with no issues for 20 hours. While I was doing the first collector ship mission my game started to freeze for few seconds, show a black screen, then shut itself off. I couldn't find a fix a...
  • holger1405's avatar
    holger1405
    2 years ago

    @meelasaurus 

    There are VIDEO_ENGINE_TIMEOUT_DETECTED errors in your DxDiag.

    This means that the video engine is not responding within a period of time specified by Windows and therefore the video driver is reset.

    This causes the game to crash. (And probably the black screens as well).

    • Follow this manual to the letter to cleanly uninstall all AMD driver components.
    • Install the graphics driver > Go online.
    • Test.
meelasaurus's avatar
meelasaurus
2 years ago

I already tried to repair it as I said. It did nothing. 

Here is the file, thanks for your time. 

holger1405's avatar
holger1405
Hero+
2 years ago

@meelasaurus 

There are VIDEO_ENGINE_TIMEOUT_DETECTED errors in your DxDiag.

This means that the video engine is not responding within a period of time specified by Windows and therefore the video driver is reset.

This causes the game to crash. (And probably the black screens as well).

  • Follow this manual to the letter to cleanly uninstall all AMD driver components.
  • Install the graphics driver > Go online.
  • Test.

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