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ADGod21's avatar
ADGod21
Traveler
1 day ago

Mass Effect Andromeda multiplayer button does nothing

I can't play multiplayer. 
When I press "multiplayer" button it plays sound of pushing the button, but nothing happened. Then after about a minute I have a connection error: Connection is lost my account goes offline. Then I press "multiplayer" button again and connection turns on and is ok, my account is online, and that's all, then the loop starts again.
I herd from forums that re-enable entitlements for my ME Andromeda could help. But support gay says that he did that, and the problem still here.
Needles to say that my ME 3 works well, no issues, just it's should.

Some more information, maybe, just maybe, it depends: this account has no progress at all, never launched a single player and never make to the Apex terminal.

What can I do?

4 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 day ago

    ADGod21​ Hey, can I get screenshots of the error? This seems more like a permissions issue with the PC than it does the game. If it won't load, connect, times out, or gives an actual error, that is more network-related, but we would need to see what you are seeing.

  • ADGod21's avatar
    ADGod21
    Traveler
    15 hours ago

    EA_Shepard​ 

    When I open the game:

    When I push "multiplayer" button:

    When I push the button again:

    And the loop starts again.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Thank you. What I need is a case number you last used, and the EA ID linked to the acount you log in with. Is it Steam or the EA app?

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