Forum Discussion

2 years ago

[EA App] Mass Effect Andromeda stopped Launching

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Launch error Which client functionality are you experiencing this bug with? Launch Game ...

Wh03v3r

Seasoned Newcomer

2 years ago

Creating a new Windows user account specifically for EA's games was the only solution for me.

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Games-won-t-lauch-from-EA-Desktop/m-p/12988948#M37009

jlodi207

2 years ago

Thanks Wh03v3r for the reply, unfortunately in the new user account the game still won't start, and neither the EA app (which on my main is working).

holger1405
Hero+
2 years ago
@jlodi207

Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
- jlodi207
  2 years ago
  Hello Holger1405, thanks in advance, it's worth a shot to check the hardware, even if technically it shouldn't be the case, since it staretd giving me problems after more than 60 hours of playing time.
  DxDiag.txt103 KB
  - holger1405
    Hero+
    2 years ago
    @jlodi207
    
    You are almost out of space on your system drive, so it would be a good idea to make some room there.
    
    Should not cause this problem, but could, so test if you did that.
    
    If that alone doesn't help:
    
    Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
    
    Run "Revo Uninstaller" > Uninstall EA app.
    
    At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.
    
    If "Remaining registration content found" is displayed > Select All > Delete > Next
    
    When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games or "EA Games"" folder is not in the list) > Delete.
    
    Restart the PC
    
    Download a new EA app setup exe from here.
    
    Install EA app
    
    Restart the PC > Test.