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jlodi207's avatar
jlodi207
2 years ago

[EA App] Mass Effect Andromeda stopped Launching

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Launch error Which client functionality are you experiencing this bug with? Launch Game ...
jlodi207's avatar
jlodi207
2 years ago

Thanks Wh03v3r for the reply, unfortunately in the new user account the game still won't start, and neither the EA app (which on my main is working).

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @jlodi207 

    Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

    • jlodi207's avatar
      jlodi207
      2 years ago

      Hello Holger1405, thanks in advance, it's worth a shot to check the hardware, even if technically it shouldn't be the case, since it staretd giving me problems after more than 60 hours of playing time.

      • holger1405's avatar
        holger1405
        Hero+
        2 years ago

        @jlodi207 

        You are almost out of space on your system drive, so it would be a good idea to make some room there.

        Should not cause this problem, but could, so test if you did that. 

        If that alone doesn't help:

        • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
        • Run "Revo Uninstaller" > Uninstall EA app.
        • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.
        • If "Remaining registration content found" is displayed > Select All > Delete > Next
        • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games or "EA Games"" folder is not in the list) > Delete.
        • Restart the PC
        • Download a new EA app setup exe from here.
        • Install EA app
        • Restart the PC > Test.

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