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JDJazzmyster13's avatar
JDJazzmyster13
2 years ago
Solved

[EA App] Unable to Access Mass Effect 3 N7 Digital Deluxe Content

I had pre-ordered the game from the EA India website before launch, got all the confirmation mails, even received the game codes when the game dropped. I had been playing ME3 since launch, but reduce...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago
    Hi @JDJazzmyster13, so realistically, you can delete them all because they are tied to an older game. The moment you launch whichever title its linked to, it will just create the file again as a new one.

    What I would do is reset the password first to the EA account so the account refreshes, and then delete them all.

    Launch the EA app again, and launch the game again.
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@JDJazzmyster13 If changes were made like this, chances are some of the content may have been disabled. We would need to have someone take a look into the account to see what was changed.

That content normally should not go missing unless there is an app issue or account changes were made on our end.

When you download the game, do you actually see the content itself as DLC? The image itself has changed over the years since they consolidated some of the content.

  • JDJazzmyster13's avatar
    JDJazzmyster13
    2 years ago

    @EA_Shepard I've uninstalled the game and re-downloaded all of it - the base game, plus all the available DLCs. I'm still failing to launch the game. I'm adding screenshots of the error message I get when launching, as well as what appears when I click on the 'Manage Add-ons' option from the EA App. Also when I click the option to 'Enter Product key' on the activation screen, it says that I'm not connected to the internet, also attaching that screenshot

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @JDJazzmyster13 Can you follow the steps on this link for me?

      After deleting the file it asks, just launch the EA app again launch the game again, and see if you get the same error.

      • JDJazzmyster13's avatar
        JDJazzmyster13
        2 years ago

        @EA_Shepard I've gone to the License folder, but can't find the specified file, so I'll attach the additional details requested for in the post. I don't know if my issue is actually related to the issue mentioned in the thread since I had purchased the game directly through the EA site:

        * Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard) - included screenshot in the zip attachment
        * EA app version (EA app > Top-left Hamburger Menu > About) - included screenshot in the zip attachmet
        * The region you're from - Currently East Africa, but the game was bought while in the Asia region
        * Are you using an internal or external drive to play your games? - Internal drive
        * Are you using an HDD or SSD? - SSD
        * Date this issue started (is it still happening?)? - Noticed it beginning of 2024
        * Other error(s)? - None
        * If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these) - there isn't any error code displayed, but included a screenshot in zip attachment
        * Please share a DxDiag - included in the zip attachment
        * Please share an EA app Error Report ID - 79978c89-8d80-4e24-8283-a695d4cfe15f
        * Please share logs of the EA app - included in the zip attachment

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