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ItzJoeMF's avatar
ItzJoeMF
New Rookie
2 years ago
Solved

[EA App] Unable To Launch Mass Effect Andromeda

Mass Effect Andromeda For past week I have been trying to launch this game ( I bought it on steam)... The so " amazing " EA app shows me window with loading bar and message " preparing to launch a ...
  • STG_Mordin's avatar
    STG_Mordin
    2 years ago

    @ItzJoeMF Most games have some sort of a log. For example, Mass Effect 3 complains in "C:\ProgramData\EA Logs\gl_log_X.log" (where X is number) when your machine ID doesn't match your existing license file on disk.

    There are also logs at "C:\ProgramData\Electronic Arts\EA Core\logs" and game licenses are cached in "C:\ProgramData\Electronic Arts\EA Services\License".

    Often when a game refuses to start (i.e. you click play on Steam and it looks like it is going to start and then nothing happens) it's the problem with the license which is resolved by removing files from that folder and letting Origin / EA App / game regenerate them with the correct machine ID.

    If that doesn't help, you have two more things to try:

    1. Search for any Windows, game, or EA App logs to see if you can find an error that is preventing the game from launching.
    2. Go to: https://masseffectarchives.com/en_US/ and login with your EA account on which you purchased the game just to confirm you have access.

    As a last resort go here: [Removed - Admin.]

ItzJoeMF's avatar
ItzJoeMF
New Rookie
2 years ago

@holger1405 

Are the games that don't work installed on your system drive?

Yes it was... And since you asked i tried to install it on second drive. Still not able to play ☹️

I tried it with the clean boot and normal boot on both of them. Even tried to launch it with launcher in installation folder. Didn't launch but EA dropped error msg. 

STG_Mordin's avatar
STG_Mordin
Rising Hotshot
2 years ago

@ItzJoeMF Most games have some sort of a log. For example, Mass Effect 3 complains in "C:\ProgramData\EA Logs\gl_log_X.log" (where X is number) when your machine ID doesn't match your existing license file on disk.

There are also logs at "C:\ProgramData\Electronic Arts\EA Core\logs" and game licenses are cached in "C:\ProgramData\Electronic Arts\EA Services\License".

Often when a game refuses to start (i.e. you click play on Steam and it looks like it is going to start and then nothing happens) it's the problem with the license which is resolved by removing files from that folder and letting Origin / EA App / game regenerate them with the correct machine ID.

If that doesn't help, you have two more things to try:

1. Search for any Windows, game, or EA App logs to see if you can find an error that is preventing the game from launching.
2. Go to: https://masseffectarchives.com/en_US/ and login with your EA account on which you purchased the game just to confirm you have access.

As a last resort go here: [Removed - Admin.]

  • ItzJoeMF's avatar
    ItzJoeMF
    New Rookie
    2 years ago

    @STG_Mordin& @holger1405
    So EA app can't create License for MEA but it can make it for others. There is no error in ea or win logs...
    Anyway Thank you!! @STG_Mordin for the github... I can finally play it thanks to that patch

  • STG_Mordin's avatar
    STG_Mordin
    Rising Hotshot
    2 years ago

    No problem, good thing you got the workaround link before @EA_Barry removed it.

    If EA actually had any meaningful end-user support which was competent and capable of solving people's problems with purchased games instead of being replaced with even more stupid AI chatbots, such workarounds to keep using Origin in order to play what you paid for would not be necessary.

  • BadSwiss's avatar
    BadSwiss
    2 years ago

    @STG_Mordin 

    I notice you provided a link that solved the issue.

    I've been trying to launch this for 3 hours now. Have done a number of troubleshooting steps to no avail.

    Could you please provide the link you posted previously.

    At the risk of missing it before it's deleted, you can send to [edit: email address removed].

    Your help would be greatly appreciated. 

    Cheers

    Swiss

  • TheIrishGael's avatar
    TheIrishGael
    2 years ago

    Can you please pm me the link too, I've tried everything mate.

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