Mass Effect Andromeda Missing Online Access

Hey roberto3600​,

This may be a matter of missing the multiplayer license for the game itself. Our support team should be able to take a look to determine whether that's the case, as it's something they would need to add if that's what's causing this for you.

If you create a new case here and select Game Support > Mass Effect Andromeda > I need help loading my game, you should be able to get in touch with the support team so they can take a look. 

okay i can try that thanks! 

well he told me that he add it the game to my ea app but the add the wrong game :( he add mass effect 3  not andromeda so and i dont have the option to talk to them again to correct this mistake

Hey EA_Mako​ 

So now i have a bigger problem he took my access to my games now i dont have mass effect legendary edition and mass effect andromeda as shown in the attachment i have close 200hr on mass effect legendary edition now and close to 100hr on mas effect andromeda why did he remove from my ea app???? please i need help.