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TurtleBr0's avatar
TurtleBr0
2 years ago

[EA app] Unable To Launch Mass Effect Andromeda

I have not been able to launch the mass effect andromeda I have tried all the the advice on this thread https://answers.ea.com/t5/Other-Mass-Effect-Games/mass-effect-andromeda-won-t-launch/td-p/59966...
TurtleBr0's avatar
TurtleBr0
2 years ago

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\WINDOWS\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>

holger1405's avatar
holger1405
Hero+
2 years ago

@TurtleBr0 

Now Repair the game:

(Origin: Game Library > Right-click the game cover > Repair)
(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)


If it still don't starts:

    • Press the Windows key > Write "CMD" (Without the quotation marks) > Right click on "Command prompt" in the search results. > Run as administrator.
    • Copy "findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" (Without the quotation marks) into the prompt of the CMD Window > ENTER
    • Upload the "sfcdetails.txt" that is now on your desktop and a new DxDiag.
    • holger1405's avatar
      holger1405
      Hero+
      2 years ago

      @TurtleBr0 

      WER is still not working. Let's see if the game crashes or if it doesn't starts at all.


      • Press the Windows key and "R" at the same time.
      • In the new Window, type or copy and paste "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) > Press ENTER
      • Look if there are any "MassEffectAndromeda.exe.Xxxx.dmp" files in the "..Local\CrashDumps" folder.
      • Zip 2 - 3 "MassEffectAndromeda.exe.Xxxx.dmp" files together and upload them at a free file hosting service like Dropbox or Onedrive.
      • Post the link here.

      If there aren't any dump files of ME:

      • Press the Windows key > Write: Command Prompt > Right click on "Command Prompt" in the search results > Run as administrator.
      • Copy and paste reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD into the prompt Window > Press ENTER.
      • Play the game until it crashes.
      • After the game crashes, let all Windows crash dialogues finish.
      • Press the Windows key and "R" at the same time. > Type "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) into the new window > Press ENTER.
      • Zip 2 - 3 "MassEffectAndromeda.exe.Xxxx.dmp" files together and upload them at file hosting service like Dropbox or you can use the Onedrive "public" folder.
      • Post the link here.


        If you want to undo the automatic dump creation, use the command below in a elevated command prompt (As in point 1) reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f

        I am afk for the rest of the evening, will be back tomorrow.
      • TurtleBr0's avatar
        TurtleBr0
        2 years ago

        Even after the steps there are still now logs

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