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TurtleBr0's avatar
TurtleBr0
2 years ago

[EA app] Unable To Launch Mass Effect Andromeda

I have not been able to launch the mass effect andromeda I have tried all the the advice on this thread https://answers.ea.com/t5/Other-Mass-Effect-Games/mass-effect-andromeda-won-t-launch/td-p/59966...
holger1405's avatar
holger1405
Hero+
2 years ago

@TurtleBr0 

WER is still not working. Let's see if the game crashes or if it doesn't starts at all.


  • Press the Windows key and "R" at the same time.
  • In the new Window, type or copy and paste "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) > Press ENTER
  • Look if there are any "MassEffectAndromeda.exe.Xxxx.dmp" files in the "..Local\CrashDumps" folder.
  • Zip 2 - 3 "MassEffectAndromeda.exe.Xxxx.dmp" files together and upload them at a free file hosting service like Dropbox or Onedrive.
  • Post the link here.

If there aren't any dump files of ME:

  • Press the Windows key > Write: Command Prompt > Right click on "Command Prompt" in the search results > Run as administrator.
  • Copy and paste reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD into the prompt Window > Press ENTER.
  • Play the game until it crashes.
  • After the game crashes, let all Windows crash dialogues finish.
  • Press the Windows key and "R" at the same time. > Type "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) into the new window > Press ENTER.
  • Zip 2 - 3 "MassEffectAndromeda.exe.Xxxx.dmp" files together and upload them at file hosting service like Dropbox or you can use the Onedrive "public" folder.
  • Post the link here.


    If you want to undo the automatic dump creation, use the command below in a elevated command prompt (As in point 1) reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f

    I am afk for the rest of the evening, will be back tomorrow.
  • TurtleBr0's avatar
    TurtleBr0
    2 years ago

    Even after the steps there are still now logs

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @TurtleBr0 

    That most probably means that the game is not starting at all, so it is likely that something is blocking it.

    Please preform a clean boot and test the Game in clean boot mode.

    In clean boot:
    - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
    - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
    - Make sure any CORSAIR/RAZOR/ASUS software is disable or deinstalled and that your GPU & CPU are not overclocked.
    - Make sure only your Mouse and keyboard are connected to the PC

  • TurtleBr0's avatar
    TurtleBr0
    2 years ago

    Thanks for trying to help me but, I give up. I wanted to play MEA not troubleshoot * code I already do that for a day job.

    I wish EA would just burn down already instead of eating studios I love.

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