Forum Discussion

steelred12's avatar
steelred12
8 years ago
Solved

Elite Andromeda Initiative Pathfinder helmet

Hey all! I recently purchased Mass Effect Andromeda and completed the Andromeda Initiative Training on the website. Video bar is filled in 6 / 6 but I still cant unlock the helmet. I'm on Xbox One Di...
  • JanePhoenix's avatar
    JanePhoenix
    8 years ago
    I had a problem myself at the final step. It requires you to sign up for the Mass Effect newsletter in order to receive the helmet. But then it gives an error message, something like being unable to proceed. I eventually forgot about it, went to my EA account settings and signed up for a few newsletters there. After some weeks I tried Andromeda Initiative again, and this time it worked without any error messages. So it's possible that it's related to the newsletter subscriptions. When I didn't have any subscriptions I got the error message, but after I had some subscriptions I didn't get the error anymore.
taglag45's avatar
taglag45
8 years ago

Same here can't seem to get it. and i have no real desire to pursue it beyond the forums, The tech help is for me a pain to implement, and check, and re check.

JanePhoenix's avatar
JanePhoenix
Seasoned Veteran
8 years ago
I had a problem myself at the final step. It requires you to sign up for the Mass Effect newsletter in order to receive the helmet. But then it gives an error message, something like being unable to proceed. I eventually forgot about it, went to my EA account settings and signed up for a few newsletters there. After some weeks I tried Andromeda Initiative again, and this time it worked without any error messages. So it's possible that it's related to the newsletter subscriptions. When I didn't have any subscriptions I got the error message, but after I had some subscriptions I didn't get the error anymore.
  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hey everyone!

    I had a similar issue myself and I can confirm that signing up for the ME newsletter should resolve it - huge thanks @JanePhoenix for bringing this up!

    You can sign up for the newsletter here or via Customer Portal in the Email Preferences tab. Just click Add More and choose Mass Effect.

    Let me know if you encounter any more issues with this.

    Thanks!

    /Ataashi

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