Failed to Launch Game Error
History: I purchased this game a few years ago and discovered the computers I had were inadequate to run the program so I put away until I recently realized that I had both a new computer and already...
Forum Discussion
- Make sure EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Move the "License" folder to your desktop.
- Test with the digital copy.
If that don#t helps create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
First off, thank you for the assist.
Second, ouch! I've been messing around too much with the internet and used forward slashes instead of back.
I moved the license and reran the digital copy, I had to let the system bypass the firewall a few times, then it appeared to allow mass effect to actually start, but it never actually displayed. The task manager insisted it was running and I waited a half hour, but nothing.
A new license was apparently created.
Then I checked the EA manager and it indicated it was running but that was it.
So I exited the EA manager and killed the mass effect process in task manager.
Restarted the CPU and attempted running it again. This time it took little time to state that it couldn't contact the server.
After a few failed attempts, I created a diagnostic file, included.
- Hit Windows key and X.
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
- Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
- If errors are found, notify us. If no errors were found reaped steps 1 & 2.
- Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
- The system will start validating soon. If it throws an error, please list it here.
- After it reaches 100%, hit Windows key and X again.
- Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
- Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
- Post the message you receive at the end of the processes here.
I will be away until the weekend but asks a friend of mine to look at this thread.
Update on the issue.
I ran both of the DISM's no error listed. Only thing reported by SFC was an issue with an Intel Community Reporting app crashing, which I recognized as having an unprompted restart issue. That one was removed.
A few others had some issues with being checked, so I will run SFC again as soon as I am able to get to it.
As it so happens, after running these ME Andromeda had some odd hiccups when starting. So I'm not sure of something was affected in the clearing of those issues. I may also need to kill off my AV and Firewall and see if those are interfering in some manner.
Took off the AV and attempted to run ME but got an error that it couldn't find my account information. Tried again running the EA app first, same thing.Odd issue is that it never appears to open either Mass Effect, or the EA programs at all. How can I sign in or keep signed in if it never reaches those options?
