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Anonymous's avatar
Anonymous
Not applicable
13 years ago

Game locks up when entering Rannoch

Hi, I'm trying to get answers about a tech support issue I'm having with Mass Effect 3, but I'm not finding the info I need on the forums. Can you please assist? I'm running the latest patch on PS3, ...
Anonymous's avatar
Anonymous
Not applicable
13 years ago

I reinstalled the game, but that didn't have any effect, the crash still occurs.

I'll try to load from a previous save next and see what happens, but I doubt that will work. Also, no matter which characters I choose to play with in my squad, the PS3 still screeches to hault as soon as we ententer the homeworld and the Video tried to play all those space ships in battle.

1ago's avatar
1ago
Not applicable
13 years ago

Can you try on another console if loading another savegame doesn't work? Maybe your console acts up.

  • Anonymous's avatar
    Anonymous
    Not applicable
    13 years ago

    I'm having this same problem only on PC. Activating the console at Rannoch Base locks the game up. Reinstalled, used separate careers, earlier saves, campaign restarts... none of it works. Game locks up at the exact same place--activating that console.

    • Anonymous's avatar
      Anonymous
      Not applicable
      13 years ago
      @ghosthawk4 wrote:

      I'm having this same problem only on PC. Activating the console at Rannoch Base locks the game up. Reinstalled, used separate careers, earlier saves, campaign restarts... none of it works. Game locks up at the exact same place--activating that console.

      Hi ghosthawk4,

      I'm not sure if this will help you, but it might give you options to follow and maybe find a soution.If after following the instructions detailed below you still need assistance, please go to https://help.ea.com and click on CONTACT US to get a Game Advisor.

      Thanks and good luck to you

      UPDATED:  5/23/2013
      There are many possible cause games to crash or freeze on PCs and Macs. To troubleshoot these issues, please perform these steps. Make sure to perform all of these in order, so that you can isolate the issue:

      Basic Steps:
      1. Check the minimum system requirements of the game against the customer's computer (Windows / Mac) and update any drivers that are out-of-date.
      2. Unplug all USB devices (aside from the mouse and keyboard) and try the game again.
      3. Disable the Origin in-game overlay (IGO).
      4. Update the game.
      5. Repair the game install.
      6. Update your system. (Windows) (Mac)

      Advanced Steps:
      1. Run the game as admin.
      2. Check Windows compatibility with the game.
      3. Temporarily disable UAC. (Instructions found in this article)
      4. Advise the customer to perform a clean boot.
      5. Create a new admin account (Windows / Mac).
      6. Turn off DEP for the game.
      7. Run CHKDSK.
      8. Run the System File Checker, then uninstall and reinstall the game.

      Find more articles about crashing issues here.

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