Forum Discussion

Not applicable

6 years ago

Solved

Game says I no longer own it

Hey I have Mass Effect 3 on origin and have played over 300 hours. But then I saw on steam Mass Effect 3 is finally there, so I decide to get it for steam so I can keep everything in one location. Bu...

DoctorDAM
6 years ago
@ItzSpartanXD
I think your current approach is your only recourse. Hopefully tech support gets back to you with a solution. As you last mentioned, it would seem the easiest solution would be to
1) remove it from your account
2) re-grant you the game.
If they don't solve soon, you may consider another chat and push for that option. However, that has its own issues as it seems the re-grant sometimes doesn't take. I'll refer you to the following thread where three of us had that issue and it took multiple chats and a lot of persistence to get it fixed:
https://answers.ea.com/t5/Mass-Effect-3/PC-Mass-Effect-3-Crash-Right-After-Launch/m-p/9058229/highlight/true#M27767

holger1405

Hero+

6 years ago

@DoctorDAM wrote:

Origin+ME3 is basically a mess.

Like @ThandalNLyman I also can't confirm this.

I as well had no problem at all with ME3 on Origin since the game was released.

@ItzSpartanXD

You should contact EA directly to see if this is a account problem.

The link to EA's Support is here. If you are not from the US change the country in the top right corner.

Choose "Contact us" (Top Bar) and then Choose "Origin" from the list.

Choose PC > Choose "Manage my Account"

DoctorDAM

New Ace

6 years ago

I'm guessing neither of you have created a PC account and purchased ME3 in last 2 years. To be fair, this (my main) account, seems to work fine. I don't play it lately since I'm working on an alt. And yes, I know people who have with no problems. But I see a lot of the following appearing on new accounts (include THREE ALT ACCOUNTS I made):

Doesn't link to N7HQ (and with that, gets dropped from game/lobby when host quits, etc, etc)

Worse (when they moved game license from one account with above issue to a new account): Doesn't load ME3, just blinks for a second, then nothing

Had existing game, bought DLC, then game no longer recognizes your license (or no MP).

MP asks for online pass (something they did away with years ago)

And, of course, the occasional GAW stops working (which pops up here like clockwork). At least this one gets fixed.

Oh, lately it seems to notify friend has unlocked some achievement, when in reality, all they've done is unlocked some kit/weapon/item that lets them access one more challenge (not having done it, mind you). Little thing, sure. But new glitch.

And now, the Steam/Origin/ME3 issues.

ThandalNLyman
Not applicable
6 years ago
@DoctorDAM wrote:
I'm guessing neither of you have created a PC account and purchased ME3 in last 2 years.
<snip>
And now, the Steam/Origin/ME3 issues.
"Last 2 years"?!? I installed ME3 in 2012! 🙌
As for people trying to make it work through Steam... Good luck with that. I've seen no indication that Valve knows or cares how to get things working properly. But that's not EA's lookout, is it?
- ItzSpartanXD
  Not applicable
  6 years ago
  My problem is with EA. It says I do not own the game when I have bought and played hundred of hours of it already on origin and have the proof to show. EA is telling me to buy the game over again. Steam yes has its issues but the game doesn't run through steam, it runs through origin. If Steam and Origin was took more time and made sure everything would run fine and well then I wouldn't have a problem. But I do and so do others. People on steam are having such a terrible time with how the game runs (48% positive reviews as of this post) because it incorporates 3rd-party DRM. That's why It would not load the game for me and many others. And since I refunded the game from steam I should still own it on origins. But EA is telling me I don't and no staff I have talked to has found a solution. I'm optimistic about finding a solution and hope Steam and EA will be more prepared for future games and situations like mine.
  - DoctorDAM
    New Ace
    6 years ago
    @ItzSpartanXD
    I think your current approach is your only recourse. Hopefully tech support gets back to you with a solution. As you last mentioned, it would seem the easiest solution would be to
    1) remove it from your account
    2) re-grant you the game.
    If they don't solve soon, you may consider another chat and push for that option. However, that has its own issues as it seems the re-grant sometimes doesn't take. I'll refer you to the following thread where three of us had that issue and it took multiple chats and a lot of persistence to get it fixed:
    https://answers.ea.com/t5/Mass-Effect-3/PC-Mass-Effect-3-Crash-Right-After-Launch/m-p/9058229/highlight/true#M27767