how do I contact ea's customer support?

EA sports has really pissed me off this time.  They claim when you call their toll free number that they are ending "waiting" for help, yet when I go through the process online (which can take a while especially if you are not experienced with computers and signing up for things online), I need to wait at least TWO WEEKS for my problem to POSSIBLY be resolved.  My problem?  I spent FIFTY dollars on a digital product I have not recieved. **bleep** EA