Missing Online Entitlements Access.

EA Support Agents directed me to post to this forum so that a community manager can perhaps assist. 

I have encountered the missing online access message since purchasing ME: Andromeda Deluxe on Steam. It was linked to my EA Play account, and it shows "Deluxe Edition access through steam". The online functionality has never worked since purchasing the game through steam.   I've opened Cases wwith EA support, posted on this forum last year,  

ME: Andromeda Deluxe edition PC/Steam: Missing Online Access | EA Forums - 12213510

but this issue has yet to be resolved.  It seems to me an issue with an Online Entitlements conflict in my EA Play library. That is only based on reading many many threads here and across the internet about this issue.  I opened a support case yesterday #257482870 and after some back and forth was told that Steam has disabled the game. But that doesn't appear possible but  I reached out to steam support and they confirmed that they cannot modify EA Play entitlements. I spoke again today with a support agent and after some time they stated they could not assist me and that I should post on this forum again so that the EA Team of community managers can look into this issue. So here's the post, hopefully a community manager can and will be able to assist.