Forum Discussion
- Make sure Origin and Steam are closed.
- Go to your "<drive>:\Program Files (x86)\Origin Games 3\Mass Effect Legendary Edition\Game\ME2\BioGame" folder.
(Steam: <drive>:\Program Files (x86)\Steam\steamapps\common\Mass Effect Legendary Edition\Game\ME1\BioGame" ) - Delete the "Config" folder.
- Test.
If that don't helps, create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
Hi,
this is an Origin installation so I went into: C:\Program Files (x86)\Origin Games\Mass Effect Legendary Edition\Game\ME1\BioGame
delted the Config folder:
started game
loaded last save
entered the building, stuck at loading.
dxdiag attached.
Please note this is the only game I am having any issues with at all.
Side note: Is there a way to open a bug / troubel ticket with EA itstelf? The support section points to the forum and it seems that all here are users and kind users like you who help others like me 🙂
- holger14054 years agoHero+
Please preform a clean boot and test the Game in clean boot mode.
Make sure your virus scanner and other security software and also Afterburner and similar software as well as anything from MSI is disabled.
Make also sure that your GPU & CPU are not overclocked.
If that not helps, run chkdsk on your game drive:
- Press the Windows key and "X" at the same time.
- Choose "command prompt (Administrator)" or "Power shell (Administrator)"
- At the prompt, copy and paste "chkdsk x: /f /r" (Without the quotes, change x to the drive letter of the drive ME3 is installed on.) > ENTER.
- Choose "Y" at the dialogue > Restart the machine.
- Here is a guide on how to find the Chkdsk log after you are back in Windows.
You can open a ticket at EA Help. Change the location to Germany in the top right corner und achte auf die Öffnungszeiten. 😉
If you have trouble with the contact attempt look at this guide.
I however doubt that this is a game bug, it is the first time I see a report about this specific problem at all.- 4 years ago
I can try that, sure 🙂 thanks!
I have zero overclocking turned on, and I am honestly a bit baffled why the GPU could cause this particular behaviour. Having proper logs would surely help but I guess that’s not possible with ME or do you know of a way to turn on debug logs or increase log levels? It’s reproducible which is ideal for debug logging. Alas…
I don’t have any AV other than Windows Defender.The disks are all brand new m.2 SSDs as is the entire system which was built in early January this year. I’m doubtful chkdsk will reveal anything but I’ll happily give it a try.
regarding the: haven’t seen this: that makes it even odder. Just googling for “mass effect legendary edition infinite loading” turns up a whole lot of results over all three parts of ME:LE. For many doing a repair helper but since I’ve exhausted all that here we are. I appreciate your time and support on this one.
- holger14054 years agoHero+
dirkonline wrote:
I have zero overclocking turned on, and I am honestly a bit baffled why the GPU could cause this particular behaviour. Having proper logs would surely help but I guess that’s not possible with ME or do you know of a way to turn on debug logs or increase log levels? It’s reproducible which is ideal for debug logging. Alas…I do, but lets cover the basics first.
A crash that happens on the same location all the time is most of the time a clean and dry case of defective game files and easy to solve with a repair.
If a repair doesn't works there are usually driver problems or interfering third party apps involved.