Launcher works fine but can't start any of the three games (WIN10)

I have the same issue.

I deactivated both my antivirus and Windows Defender firewall to test, and none of the games run.

My account name does indeed have "é" in it. However, I am not so desperate as to change it, or create a second account on my computer to play the game.

I expect EA/Bioware to do what is necessary to be inclusive of their global community, or I will have no choice but to return the 2 games I gifted and the one I bought for myself.

Involving the Origin account on a Steam purchase is already very convoluted. I hope the experience can rapidly be made painless. Thank you.

I had this problem as well. It would sit there for a bit, then I'd get the cover image for ME1 and it would still just sit there with audio in the background. 

For some reason, If I alt+tab, it switches to the game window and closes the launcher lol. Maybe that will work for you, too.

Amazing how something as integral to playing a game as LAUNCHING it could be overlooked prior to release.

@DistortedShapes

Thanks dude, this worked!

Here are my conclusions, maybe this will help someone ! I think the game is trying to create a save file in the Documents folder, unfortunately I had moved this folder to a folder named with special characters (é and è, salut les francais). So I moved my Documents folder to a folder without accents and it works ! So don't just check the special characters in your windows username, but the entire path to the Documents folder!

@DistortedShapes wrote:

Also try to turn on this:

Start > Control Panel > Region > "Administrative Tools" tab > click the "Change Locale" button.
Here you have the option : "Beta: Use Unicode UTF-8 for worldwide language support".

Then reboot and try starting the games

Thanks, it worked ! I also had a "é" and a "è" in my name. I had changed the name of my Microsoft account to remove those characters but it did not work until I activated that option in the control panel.

Bon jeu les français !

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@Zoberraz wrote:

I have the same issue.

I deactivated both my antivirus and Windows Defender firewall to test, and none of the games run.

My account name does indeed have "é" in it. However, I am not so desperate as to change it, or create a second account on my computer to play the game.

I expect EA/Bioware to do what is necessary to be inclusive of their global community, or I will have no choice but to return the 2 games I gifted and the one I bought for myself.

Involving the Origin account on a Steam purchase is already very convoluted. I hope the experience can rapidly be made painless. Thank you.

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Same. I was thinking about two 60 euro games to buy this month. I chose this one. I don't want to go the length to make the game launch, and I won't stand for a 60 euro title screen. I'm ready to refund and switch to the other game if not resolved quickly.