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trixyblue's avatar
trixyblue
10 months ago
Solved

Mass Effect 2 Unable to Connect To Cerberus Network

Mass Effect 2 im am trying to connect to the cerberus network, when i start the game and the menu comes up to connect or cancel, if i hit connect, it hangs and doesnt connect and sit on wait, if i hi...
  • holger1405's avatar
    holger1405
    10 months ago

    @trixyblue 

    You need a password with maximal 16 characters.
    Numbers, capital letters and/or small letters are fine, NO special characters like #,&, $ and so on.
    I have a EA password without special characters, so it should work.

    (I would strongly recommand to enable two factor authentication if you not already did so.)

trixyblue's avatar
trixyblue
10 months ago

t seem to make no difference what you do, 16 characters special character, when they changed it from Origin to EA app and made the passwords 1 capital 1 number or more, it wasnt going to accept that password, i was told by EA to make a new password without the capital, of course you cant, the password box goes red and wont accept the new password unless you add the capital, and they didnt know that, then they gave up and said it no longer supported because its to old.

holger1405's avatar
holger1405
Hero+
10 months ago

@trixyblue 

You need a password with maximal 16 characters.
Numbers, capital letters and/or small letters are fine, NO special characters like #,&, $ and so on.
I have a EA password without special characters, so it should work.

(I would strongly recommand to enable two factor authentication if you not already did so.)

  • trixyblue's avatar
    trixyblue
    10 months ago

    I appreciate your reply, thanks.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      10 months ago

      Hey, @trixyblue 

      I wanted to follow up on this thread to see if you're still experiencing issues with the Cerberus network login. If you need any further assistance, please let us know!


      Cheers!

      • trixyblue's avatar
        trixyblue
        9 months ago

        Yes it refuses to access your server, i downloaded Kingdom of Amalur as well, and it also asks you to put in your e mail and password and it just keeps coming up with server connection error, i think the problems on your end, it seems your id server isnt working, or youve disconnected it for old games, never had a single problem till the EA app came out, now all im getting is errors for my games on your app, a game i just played last year it tells me the game cannot run as it hasnt been released yet, ive had that on 4 games so far.

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