Mass Effect 3 Extended Cut DLC - Not Free Anymore?

@MsYutani Yes it's the same for me. The extended cut DLC does not appear in my list.

@jclemson4 @MsYutani @jcvm88 - thanks for confirmation!

I'll check with our Origin team what might be the issue here and come back to you once I get any updates.

/Ataashi

I also have this problem. I could not find it in my extra content tab 2 months ago, re-checked today, and still cant find the extended cut in the list.

I hope you manage to fix it. thanks!

Have you been able to check with the team? I am at the point where this DLC would kick in and I would like to finish the game with the updated ending.

@jclemson4 

We're still investigating this issue. I will keep the thread updated with any news.

Thank you for your patience so far!

/Ataashi

I had this same issue and after chatting with EA Support they said if you have the latest version then the Extended Cut DLC is built into the game. That's why you won't be able to see it in the add-on section.

That just isn't true. I also spoke to EA support. Evidently they don't know what they're talking about.

I definitely had the latest version installed and the extended content folder was missing from the installation directory.

Fortunately I was able to acquire the DLC via other means, paste it in there and experience the full ending in all its glory.

For those having the same issue and want to finish the game without waiting an eternity for EA to maybe sort things out - I'd advise doing the same.

Have you heard anything from anyone on this issue? It has been a while and I wanted to check in.

Checking in again to see if there has been any investigation findings. Thanks.

I have also recently encoutered this problem, checking in this thread just in case there's ever an update.

Origin support was able to manually trigger a download for Extended Cut for me.

It still doesn't show in my Extra Content section of ME3. But at least it is downloaded!

Took about 10-15 with support before they made it happen.

I can confirm it does work!

@Quint88r 

The Extended Cut is indeed included in the WiiU version of the game.

I'm having the same issue. I tried to contact EA support but they said the DLC isn't available anymore and that they'd take my feedback which doesn't help...

I know I don't have the DLC because I just played through the ending and it was the original one. Is there something special I need to say to EA support to get this?

@Mayple7 

You play on the WiiU as well?

@holger1405

No, I play on PC (Origin). The support rep told me the DLC is not available anymore which seems odd.

That is odd, as it still shows extended cut DLC in my extras tab in Origin app.

@Mayple7 

As @mcsupersport rightly said, what the support rep told you is just plain wrong.

What does it say about the DLC under the "Extra Content" Tab? 

It just doesn't exist.

Album with what I'm seeing: https://imgur.com/a/YrWUzOc

I can try with a different support rep, just seeing if there is something I should be saying so they'll unlock it for me.

@Mayple7 

Try to clear your Origin cache.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

• Close Origin completely.
  (right click on the Origin symbol in the task bar > close)
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
• Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
  (The "LocalContent" folder must remain untouched.)
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
• Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
• Delete the "Origin"  folder inside the "Roaming" folder.
• In the address bar of your Windows explorer click on "AppData".
• Open the "Local" folder.
• Delete the "Origin"  folder inside the  "Local" folder.
• Restart your PC. > test