Forum Discussion

Darkstar-Mc's avatar
1 year ago
Solved

Mass Effect 3 Missing From Library

I have recently had to do a Reinstall of my PC & have noticed that the ME3 that was installed was the Standard Edition, not the Legendary edition that I actually purchased. How do I Get the Game I paid for??

  • Darkstar-Mc's avatar
    Darkstar-Mc
    1 year ago

    Thanks for assist guys, Finally got it sorted with your help. Bit of a pain that it is not with the actual game & have to access a separate site, but we got there
    Thank you again.

10 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Darkstar-Mc 

    Hi there! I wanted to check in and see how things are going. Are you still experiencing any issues with Mass Effect 3 missing from the library? If so which platform are you playing it in? Which platform was it purchased in?

    Thanks!

  • Darkstar-Mc's avatar
    Darkstar-Mc
    1 year ago

    I screwed up with the Question, I meant to say the Digital Deluxe Edition (the one with the Sound tracks and extra Content) Though I do have the Legendary pack.
    I have been unable to locate it (the Deluxe edition) in my Library List of Purchased Items.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Darkstar-Mc I gotcha! Makes sense. When you go into the EA app and under Manage do you see all of these in the Add-ons list? Ignore the EA Play. you should see something similar to this in your list.

  • Darkstar-Mc's avatar
    Darkstar-Mc
    1 year ago

    IT shows that all DLC has been installed with the exception of From the Ashes (see Pic) which also appears in the Installed list further down.(see second Pic)
    I have Reinstalled since receiving your last (the from the ashes Error Persists), and I am still mot seeing the Music play list either in the DLC or in the Installed Directory (See Pic 3)

  • DoctorDAM's avatar
    DoctorDAM
    New Ace
    1 year ago

    @Darkstar-Mc 

    You can find the Soundtrack here (official EA site).

    FYI, since the transition to EA [removed], all ME3 (original, not Legendary) purchases appear as ME3 (2012) std edition.  No longer says deluxe.  That's why EA_Shepard asked about what content (add-ons) you have.  I have 19 listed, so should you.  Actually, on one account I have, it lists 20, but Extended Cut is now listed as both downloadable and installed.

    Yes, EA App is buggy as poop.

    So, if you have 19 add-ons, you should be good to go (fingers crossed).

    (cm edit - let's keep things nice and clean)

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago
    Hi @Darkstar-Mc, So there is an issue with "from Ashes" that it will show one installed, and one that you can "download". As long as you have the one downloaded when you download and install all the DLC, it works fine. The team is aware that the EA app is showing two of them in the list.

    The soundtrack is on the link above but should also be in the DLC install folder. It was all moved a while back so may not be where most players assume it is.

  • DoctorDAM's avatar
    DoctorDAM
    New Ace
    1 year ago

    Ah yes, I didn't realize it was also there (or, more likely, had just forgotten).

    @Darkstar-Mclook in your "bonus" folder that you screencaped previously.  Mine has subfolders for the soundtrack and "Digital Deluxe" (including Art of Mass Effect, 1 comic and Normandy lithograph) as well a 4 wallpapers.

  • I would have sent a Pic of that as well but only allows 3 pix

    Within that particular folder is 3 picture files all relating to ME3 Adds - MaleShep, Femshep & I suppose it would be called a generic cover. There are no other files in that folder (see Pic)
    I have also had a look through the other folders including the folders generated in the  "My Documents"

  • Darkstar-Mc's avatar
    Darkstar-Mc
    1 year ago

    Thanks for assist guys, Finally got it sorted with your help. Bit of a pain that it is not with the actual game & have to access a separate site, but we got there
    Thank you again.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Darkstar-Mc Hey, happy to hear you were able to get it resolved. I totally understand these can be frustrating! Let us know if you run into any other issues!

    Thanks!

Featured Places

Node avatar for Mass Effect Franchise Discussion

Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.Latest Activity: 2 hours ago
19,282 Posts