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RegulusN7's avatar
RegulusN7
2 years ago

Mass Effect 3 N7 Digital Deluxe Edition Not Connecting to Server

Mass Effect 3 N7 Digital Deluxe Edition disappeared from my library, where is my game??? Now there is only the standard edition. Now when I run the game it gives me a server error and I can't get al...
holger1405's avatar
holger1405
Hero+
2 years ago

@RegulusN7 

  • Make sure EA app and Steam are closed.
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
  • Delete the "License" folder.
  • Restart the PC > Test

If that still don't helps:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    (If some files or folders can't be deleted, reboot and try again.)

Then:

  • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
  • Run "Revo Uninstaller" > Uninstall EA app.
  • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.
  • If "Remaining registration content found" is displayed > Select All > Delete > Next
  • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" or "EA Games" folder is not in the list) > Delete.
  • Restart the PC > Reinstall the newest version of EA app from here.
  • Test.
RegulusN7's avatar
RegulusN7
2 years ago

Hi holger, thanks for your help, but nothing of that seems to work, i followed all the steps but im getting the same error.... i dont know what else to do.

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @RegulusN7 

    Do you use a Proxy or VPN?

    How do you connect to the internet?

    If via a router restart your router in this way: Pull the power plug >wait 5 minutes > return the power plug > Test

     

    • RegulusN7's avatar
      RegulusN7
      2 years ago

      no proxy no vpn. I already tried restarting my router and nothing....

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @RegulusN7 Changes were made to a bunch of old games. Unless you contacted support and had the game removed, all game icons now just show the game and not whatever edition you had. It is only the icon that changed.

        I just logged in and was able to go to MP. The servers are up!

        When you first launch the game, the launcher will check your game, and then check your DLC. So you see two checks of content.

        When you launch your game, when do you get the error: "The Mass Effect server is currently unavailable"?

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