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drakobnorton's avatar
drakobnorton
2 years ago

Mass Effect Andromeda not detecting DLC, cannot load save (Steam)

Can't load my save, the game says that the "Deep Space Pack" and "Deluxe Edition Pack" are missing when I try to load it whether from Steam or from the EA app itself. The EA App says that both of th...
holger1405's avatar
holger1405
Hero+
2 years ago

@drakobnorton 

Try to repair the game. (I saw that you reinstalled, try it anyway please.)

(Origin: Game Library > Right-click the game cover > Repair)

(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

  • drakobnorton's avatar
    drakobnorton
    2 years ago

    That was part of the instructions in the thread I mentioned too, did it both before and after trying the whole reinstallation thing.
    Didn't work then unfortunately. Did it again anyway just now, same result.

    I'm just gonna start a new game, I forget how long I have to play before I can even see if the "DLC stuff" is active but even if it isn't I guess it's not that big a deal? Unless my saves somehow get broken again that is lol.

    • drakobnorton's avatar
      drakobnorton
      2 years ago

      Yeah can confirm that the DLC stuff isn't there even on a new game. Not really sure what the issue is, both the EA app and steam say it's installed.
      I've come to expect this kind of stuff with EA's apps and it's not like I lose much anyway, so I don't really care much. Just figured I'd let you know that it doesn't work even after following those directions.
      Just FYI this is the "Mass Effect Andromeda Deluxe Edition" from Steam.

      • holger1405's avatar
        holger1405
        Hero+
        2 years ago

        @drakobnorton 

        Please clear your temp files:

        • Press the Windows key and "R" at the same time
        • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
        • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
          (If some files or folders can't be deleted, reboot and try again.)

        Then:

        • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
        • Run "Revo Uninstaller" > Uninstall Andromeda.
        • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
        • If "Remaining registration content found" is displayed > Select All > Delete > Next
        • When "Remaining Data and Folders" is displayed > Select All > Delete
        • Run "Revo Uninstaller" > Uninstall EA Desktop.
        • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
        • If "Remaining registration content found" is displayed > Select All > Delete > Next
        • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
        • Restart the PC > Reinstall the newest version of EA app from here.
        • Reinstall Andromeda. > Test.

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