mass effect: andromeda won't launch

Yep, did SP1, and I ran it in Safemode with nothing loading. 

Hey @Delgorath, I've tried it in safemode and on a new user profile, so nothing was running bar windows in those instances. Monitor is running at 60 Hertz

Screensaver I'm using is the ME2 Loading Screens Screensaver, would have thought that'd be more pro-ME:A !

For all users and EA advisors posting possible solutions, please take a look at the list of actions and steps I've taken in order to make my Andromeda game work again. And nothing works. Please continue reading the thread where I posted this, and you will find a lot of extra information regarding this issue.

It's all down to the same thing: whenever Mass Effect Andromeda is launched, ActivationUI.exe pops in, and is instantly killed by the game, probably because it thinks there's something "shady" in the system -like a cheat tool-.

I still can play in my old Windows 7 system, but not in my Laptop, where I could fluidly play before this so-called hotfix 1.07.

And because I wiped and reinstalled Windows 10 last week, there's only Mass Effect Andromeda + nVidia drivers installed. Literally there's nothing new, it's a brand new system. I've disabled every third party apps I found, no antivirus no firewall no (not even windows ones), and still nothing works.

It has been 5 days and we're still waiting, come on EA.

But your Dxdiag ahows Windows update failures and

Microsoft Visual C++ 2010  x64 Redistributable Setup

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed 

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@Delgorath wrote:

But your Dxdiag ahows Windows update failures and

Microsoft Visual C++ 2010  x64 Redistributable Setup

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed 

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Who are you replying to? Is this from my DxDiag txt?

@NyepoYes. 

@Nyepo

If you havent already update the intel driver , this appears to be the latest driver - Link , sometimes a mismatch in drivers can cause issues

Systems such as yours it is the intel card acts as the base for the nvidia card, why the monitor shows as connected to the intel and not the nvidia card in the dxdiag.

Edit - Just dug a bit deeper are these the drivers you installed originally ? - Link

I think you should use the lenova drivers rather then the Intel I linked previously, the lenova drivers have matched intel drivers to the nvidia driver in the one package.

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@proxos666 wrote:

@Nyepo

If you havent already update the intel driver , this appears to be the latest driver - Link , sometimes a mismatch in drivers can cause issues

Systems such as yours it is the intel card acts as the base for the nvidia card, why the monitor shows as connected to the intel and not the nvidia card in the dxdiag.

Edit - Just dug a bit deeper are these the drivers you installed originally ? - Link

I think you should use the lenova drivers rather then the Intel I linked previously, the lenova drivers have matched intel drivers to the nvidia driver in the one package.

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Hi, thanks a lot for your answer. I have the latest drivers released by Lenovo for this laptop, that's probably why there's a new version on Intel website that I still don't have.

Point is, this configuration was working perfectly before 1.07 hotfix, with these exact same drivers ... 😞

I tried reinstalling my intel graphics card (has that and the NVIDIA), still the same.

I've tried pretty much everything I've seen on this forum, still nothing. 🤐

Attached my latest DXDiag, any suggestions appreciated.

@baznugent

Nothing to do with unable to launch, you should set windows power option to "high performance", you are currently set to "balanced" this will affect game performance.

other then that the dxdiag appears to be showing component corruption in windows update

Open a command prompt as administrator and type the below and press ok

sfc /scannow

@baznugent

+++ WER2 +++:
No Data
+++ WER3 +++:
No Data
+++ WER4 +++:
No Data
+++ WER5 +++:
No Data
+++ WER6 +++:
No Data
+++ WER7 +++:
No Data
+++ WER8 +++:
No Data
+++ WER9 +++:
No Data

Thats a corrupt profile or incorrect permissions,.  WER cant read the error data ...

@proxos666, thanks for the heads up.

Few extra steps I have done:

CMD as admin:

sfc /scannow

=Got error log

DISM /Online /Cleanup-Image /RestoreHealth

Ran sfc /scannow again

= "Windows Resource Protection did not find any integrity violations"

Followed instructions per https://support.microsoft.com/en-ie/help/10164/fix-windows-update-errors.

Still not loading  :/

@Delgorath, I've tried with new user accounts, still no joy, same failure to launch.

I was wondering, I have my Origin folder installed in my D: drive (my C: is a SSD which I keep pretty clean, bar system and Adobe CS) alongside my Steam library, my media and assorted junk. I know it's probably nothing, but I was wondering if that might contribute to the problem in any way? 

I know enough to know I'm at the end of my skillset when it comes to troubleshooting without further direction from on high. S'shame, cause I was away for a week before the 1.07 update, so I've not had the chance to play in nearly 2 weeks now. That said, I appreciate that the customer service guys in EA are doing their best, and there's absolutely no point snapping at them (been on the other side of the phone plenty of times), just frustrating as you can image, especially avoiding spoilers :P

It might do, someone said they put Origin and Andromeda on the same drive and it solved the issue.  You can try this https://www.bleepingcomputer.com/download/minitoolbox/ It lets you look at config and event log errors.  Its a seriously tricky fault.  Might be a config issue or a dll or a locked file somewhere. 

Tried reinstall to C:, still same error.