mass effect: andromeda won't launch

@PhAse-Shifter-nz

if you reinstall the game do a clean installation. I would recommend using Revo uninstaller (the freeware version)

reboot > reinstall.

A fresh installation of Windows often helps in such cases, but I cannot guarantee it.

@holger1405

I have tried moving the ME:A game folder back and forth from the Origin game folder in an attempt to reinstall the game but suddenly the whole 50GB has disappeared, deleted! This is the second time this happened to me. I cannot understand how Origin can just delete 50GB of game files like this... WTF? Origin really need to up their game, the re-pairing of game library's to new client installations is complicated and rarely works as intended. 

@PhAse-Shifter-nz

I think a complete fresh installation is the best option here anyway.

Still, for normal operations, like moving games to another hard drive, this is indeed very inconvenient. 

Normally, since version 10, Origin does recognize installed game files.

Do you used any mods?

Did you closed Origin completely before moving the files? 

Could also have to do with missing or wrong Registry entries. (But Revo should have taken care of that)

I move older games or games that are not that important for me all the time from my 1TB game SSD to a standard hard drive, and it always worked flawless, but I did hear about this glitch before. 

@holger1405

It's the Origin process for restoring game library's that is bugged. This is the instructions given to me some time ago: https://help.ea.com/en-za/help/origin/origin/backing-up-and-restoring-your-origin-games/

The problem is: If you move the game folder out of the Origin game install directory to a temp folder it will look to Origin as if the game is no longer there, so you have to click download.. Past instructions have been to then pause the download, copy the game folder back to the Origin game directory (from the temp folder) and resume the download where "Origin will then skip ahead to complete the installation"..

That is where it is bugged, it does not skip ahead and complete the installation.. It either gets stuck on "resuming" where your forced to close and reopen Origin, or it just continues to download more files. In fact, following this process with ME:A in the last couple of days it actually continued to keep downloading files over and above the 47GB! So I moved the ME:A folder to the temp folder again, paused the download again, closed and reopened Origin, moved the ME:A folder back and continued the download but it would still not skip ahead to complete the installation even though the full 47GB of game files were there!!  When I went to move the ME:A folder a third or fourth time the whole 57GB of files had disappeared!!

So IMO this restoring game folders back to the Origin library is totally bugged.. I can't even believe there is some buggy code which grants Origin access to wipe a whole game folders contents..  Are Origin aware this restoring game library's process needs some major attention?  

@PhAse-Shifter-nz

We spoke about that before, didn't we?

Well, I can tell you, as said before, that it works flawless for me.

I moved 5 game just this week from my Game SSD to a different hard drive, and apart from a few GB updates for some newer games, Origin did recognized the games and installed them correctly. (I still close Origin completely before moving the files, to make sure there is no mismatch)

The process you described, (Start download > pause > Move existing files to the new game directory > resume download) works for me as well.

So, there is no general bug in this process. 

The fact that it is not working for you can have a few reasons:

Permission issues.

Registry issues.

Corrupt Origin files.

Interference of a security or other third party software or service.

And of course, as always, something completely different.

Run the Windows System File Checker Sfc /scannnow and post the concluding message.

Clear your Origin cache:

All settings in Origin (only in Origin not in the games) are back to default settings after this.)

    - close Origin completely. (right click on the Origin symbol in the task bar > close)
    - Press the Windows key and "R" at the same time.
    - Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER
    - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
    - Press the Windows key and "R" at the same time.
    - Type or copy "%AppData%" (without quotes)  > hit ENTER
    - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
    - Delete the "Origin"  folder inside the "Roaming" folder
    - In the address bar of your Windows explorer click on the word "AppData".
    - Open the "Local" folder
    - Delete the "Origin"  folder inside the  "Local" folder

Uninstall Origin after this guide. (Scroll down to "How to uninstall the Origin client the hard way".)

But honestly, a fresh installation of Windows may be a easier and more successful way of solving both (three if you include the Sound blaster driver) problems.

Still, I only have superficial knowledge of your system, so I don't know how complicated that would be.

@holger1405

I agree it could be some other reasons why these things aren't working. I do run an admin account and a standard user account. I do have Controlled Folder Access enabled in Win 10 security but I have Origin.exe and all game exe's allowed as exceptions. 

Anyway I uninstalled Origin the hard way and finished re-downloading the 47GB ME:A today. What happened? Still doesn't launch. This is super frustrating..

@PhAse-Shifter-nz

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PhAse-Shifter-nz wrote:
This is super frustrating..

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Yes it is. ☹️

Did you tried to run it from your Admin account?

Did you installed it running your Admin account?

Did you cleared the Origin cache in both accounts before you reinstalled the game.

Did you preformed the clean boot in your Admin account?

Please post a new DxDiag and the latest crash report from your reliability monitor. 

@holger1405

I downloaded ME:A again in my standard user account but I did run Origin as administrator. What I noticed was that there were no prompts to install any of the runtimes after the download had finnished, it just said ready to play and didn't appear like there was an installation part. Would it skip the runtimes if it found they were already on the system? 

The latest crash was not a BEX64 by the looks of it. Will post DxDiag tomorrow, didn't get a chance sorry.

Description
Faulting application name: MassEffectAndromeda.exe, version: 1.0.0.0, time stamp: 0x596f82f1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000144baa2e0
Faulting process id: 0x1e4c
Faulting application start time: 0x01d432de7040bf0e
Faulting application path: D:\Origin Games\Mass Effect Andromeda\MassEffectAndromeda.exe
Faulting module path: unknown
Report Id: cf4f2cbd-dc5b-42c0-9a43-a3b56992849e
Faulting package full name:
Faulting package-relative application ID:

@PhAse-Shifter-nz

NP, but please also try to run it from your Admin account.

ME:A won't run from the admin account either ☹️ I've tried repairing the runtimes in the ME:A folder, no go. All of my installed runtimes seem to be up to date. 

Here are the runtimes from both the admin and standard accounts.