Mass Effect 2 begins to launch but then just shuts down

NONother10ME​ 

 Please add a DxDiag to your next reply.

A DxDiag is an overview of your PCs technical features and recent software errors.
There is no personal info in it expect for the “Machine name” in the second row.
(You might delete the “Machine name” line if you wish too.)

How to create a DxDiag:

1. Press the Windows key and "R" at the same time.
2. Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
3. Wait until the green bar is gone > Click on "Save all information"
4. Save the file to your desktop.

Also look at the Reliability monitor:  
1. Press the Windows key and "R" at the same time.  
2. Copy and paste "perfmon /rel" (without the quotes) in the new Window > hit “ENTER”  
3. Look if it has entries for the game or EAapp. > If yes double click at the last entry for the game executable or EA app, copy the info and save it to a text file.  
  
You can attach the DxDiag and the “Reliability monitor” text file to your post in the “Reply” window with the “paper clip icon” button.

PYR, 

thank you for the help!!

lastest perfmon /rel:

Source
Mass Effect 2

Summary
Stopped working

Date
‎10/‎7/‎2025 1:06 AM

Status
Report sent

Description
Faulting Application Path:    D:\Program Files\EA Games\Mass Effect 2\Binaries\ME2Game.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    ME2Game.exe
Application Version:    1.2.1604.0
Application Timestamp:    4bd611db
Fault Module Name:    MSVCR80.dll
Fault Module Version:    8.0.50727.9680
Fault Module Timestamp:    6090c909
Exception Code:    c0000005
Exception Offset:    0001500a
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    2beb
Additional Information 2:    2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3:    f229
Additional Information 4:    f2299648e14851f47f8dbdbe93befedf

Extra information about the problem
Bucket ID:    f19017e5883b78bf0bcea4615506b74b (2003719622171735883)

NONother10ME​ 

• Make surre Steam and EA app are closed.
• Disable the internet connection of your PC.
• Go to your "C:\Users\<Your User Name>\Documents\Bioware\Mass Effect 2" folder.
• Move the "Save" folder and the "BIOGame" folder to your desktop. (The folder must be gone from the original path!)
• Test the game.

no luck this is what popped up when i did this. BTW the file in in EA Games not in Bioware and on a different drive my old game files are on this computer as well but again on a different drive and in the user path you told me to look at. 

Source
Mass Effect 2

Summary
Stopped working

Date
‎10/‎14/‎2025 6:57 PM

Status
Report sent

Description
Faulting Application Path:    D:\Program Files\EA Games\Mass Effect 2\Binaries\ME2Game.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    ME2Game.exe
Application Version:    1.2.1604.0
Application Timestamp:    4bd611db
Fault Module Name:    MSVCR80.dll
Fault Module Version:    8.0.50727.9680
Fault Module Timestamp:    6090c909
Exception Code:    c0000005
Exception Offset:    0001500a
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    2beb
Additional Information 2:    2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3:    f229
Additional Information 4:    f2299648e14851f47f8dbdbe93befedf

Extra information about the problem
Bucket ID:    f19017e5883b78bf0bcea4615506b74b (2003719622171735883)

NONother10ME​ 

Have you carried out the repair and tested it again? 

NONother10ME wrote:

BTW the file in in EA Games not in Bioware

Are you saying the "Save" folder and the "BIOGame" are not in the path I gave you in my last post? 

yes i have done the repair and tested it again and it still fails

yes so i have my files that were from my other computer just sitting in a different file and those are under bioware. the mass effect 2 file is in a EA Games folder on my D drive. look at the attachments.😔

The App file are on C drive.

NONother10ME​ 

The full path to the second screenshot is "C:\Users\<Your User Name>\Documents\Bioware\Mass Effect 2" right? (Documents\Bioware\Mass Effect 2)

negative here is a better screen shot. also when i do try to connect offline it came up with the second screen shot as if it will only let me play the game if connected to the net.

NONother10ME​ 

Do you have admin rights on this System? 

1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter (copy and paste) “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
4. If errors are found, notify us. If no errors were found repeat steps 1 & 2.
5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
6. The system will start validating soon. If it throws an error, please list it here.
7. After it reaches 100% repeat steps 1 & 2.
8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.

10. Post the message you receive at the end of the processes here.

Then: Clear your temp files:

• Press the Windows key and "R" at the same time to open the Run dialog box.
• Into the new window, type or copy & paste:  "%temp%"  (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\\Temp" folder. > Delete all files and folders in it.  
  (If some files or folders can't be deleted, reboot and try again.)

Now:

• Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
• Run "Revo Uninstaller" > Uninstall Mass Effect 2
• At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advance" > Browse.
• If "Remaining registration content found" is displayed > Select All > Delete > Next
• When "Remaining Data and Folders" is displayed > Select All > Delete.
• Restart the PC
• Run "Revo Uninstaller" > uninstall  EA app.
• Follow the same steps as above.
• Restart the PC
• Download a new EA app setup exe from here. (Do it even if you already have the installer!)
• Install EA app.
• Run EA app as Administrator > Click the EA app shortcut on your desktop > Run as Administrator. 
• Install Mass Effect 2. 
• Test.